FAQ

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About Us
Meet Our Host
About Your Trip
Cancellation Policy
Becoming a Host
Pricing and Fees
Reviews
Contact
About Us
What is Altovita?

Altovita features a collection of inspiring vacation homes and boutique hotels, and acts as your local guide on the road with our expertly crafted Alto Spots. Our team of home curators handpicks and inspects each individual home and interviews the hosts to understand their stories and inspirations. Altovita provides an authentic experience to travellers and an alternative listing channel for creative hosts.

Where is Altovita based?

Altovita is a UK based company founded by four partners. It currently offers its services in the city of Prague, Czech Republic, and will shortly expand to Vienna, Budapest and other cities soon.

What are the advantages of staying in Altovita listed properties?

Altovita follows a comprehensive approach towards handpicking its properties. Our team of home curators consistently conducts desktop research of short term rental apartments with 5 star ratings from across multiple platforms. Besides removing the hit and miss of the home-sharing space, it provides guests with insights into trendy local hotspots be it chic cafes, hidden galleries, authentic local eateries or cultural sights.

What are the Altos?

The Altovita Award methodology relies on a mix of criteria based on eight select categories, including the quality of amenities, the location of the property, reliability and responsiveness of the host, design features, modern comfort and services and beyond. Altovita screens all its properties and award between one and three Altos to hosts who qualify at least four of these criteria.

What are Alto Spots?

To make each stay with us truly unique and authentic, Altovita’s team of curators carefully selects a few exclusive local tips and sights the city has to offer for each listing. Alto Spots usually lie within 15 minutes walking distance from a given listing.

How will I know if Altovita is available in my city?

Altovita is currently available in the city of Prague, Czech Republic. As we add rental properties in more cities, the information will be shown on our website. If you have an interest in renting or listing a property in a new city, please send us an enquiry on info@altovita.com. Sign-up to Altovita’s newsletter for latest news and travel tips.

Booking a Property
How can I make a booking?

You can input your check in and check out dates on our homepage www.altovita.com to see available properties. Once you have selected the property of your choice, either you may send us an enquiry by selecting the option “Send an Enquiry” or you may directly book by selecting the option “Request to Book”. The Host will get back to you within 24 hours to confirm your booking. The Host will then contact you directly to arrange the check in time and advise how to get to the property. Use our live chat support to help you with your bookings.

What is the difference between “Send an Enquiry” and “Request to Book”?

“Send an Enquiry” will allow you to establish contact with a member of our team who will help you choose your perfect Alto property; “Request to Book” will send a booking request to the host directly; your booking will be confirmed and your payment card will be charged once the host confirms your booking request.

How can I be sure if I should click “Send an Enquiry” or “Request to Book”?

If you are unsure about your stay, we would recommend that you send us an enquiry by choosing the option “Send an Enquiry” with your questions. However, if you are certain about your dates and your chosen property then you should choose the option “Request to Book”. Alternatively, use our live chat support to help you with your queries.

Do I have to create an account?

Yes, in order to book on Altovita, we will need you to create an account and provide us with your basic information. We will be then able to contact you and pass on your contact information to your host once your booking is confirmed.

I have created an account with Altovita, but I am told verify my identity with Altovita. Why must I do this?

We need you to verify your identity in order to prevent potential fraud, and to protect our hosts. You only need to do it once to become an Altovita verified user. Hosts are more likely to approve your request if you are an Altovita Verified User. To become a Verified User, log on to your account, upload your photo and click on Verify ID.

Will the payment be charged before the booking is confirmed?

No, your payment card will be charged only after the booking is confirmed.

Guests - Cancellation, Refunds & Fees
Can I cancel my booking request before it is confirmed?

You may cancel your booking request before it is confirmed by the host. However, once your booking request is confirmed, you will have to follow the rules as per the Cancellation Policy applicable to your booking.

Can I cancel the booking after it is confirmed?

You will be able to cancel your confirmed booking based on the Cancellation Policy applicable to your booking. Depending upon the flexibility of your booking, you may cancel and receive a refund. You will be able to review the Cancellation Policy before sending us an enquiry or a booking request. You can find the applicable Cancellation Policy in your Itinerary.

What are the different cancellation policies?

At Altovita, we have three simple cancellation policies as follows:

I. Maximum Flexibility: refund of 100% of all Accommodation Charges (except Altovita service fees) paid under your Booking Confirmation, provided that you cancel no later than 24 hours before the arrival date stated in Booking Confirmation.

II. Moderate Flexibility: refund of 100% of Accommodation Charges (except Altovita service fees) paid under your Booking Confirmation, provided that you cancel more than 7 days before the arrival date stated in Booking Confirmation; refund of 50% of Accommodation Charges (except Altovita service fees) paid under your Booking Confirmation, if you cancel 7 days or less, but more than 24 hours, before the arrival date stated in Booking Confirmation.

III. Minimum Flexibility: refund of 50% of Accommodation Charges (except Altovita service fees) paid under your Booking Confirmation, provided that you cancel more than 14 days before the arrival date stated in Booking Confirmation.

Please refer to the Altovita Guest Agreement for details.

Who decides the Cancellation Policy of a listing?

The host decides which Cancellation Policy they would like to apply for their Altovita listing. Altovita does not have any say in deciding the Cancellation Policy for the listings.

How much service fee is charged to the guests?

Altovita currently charges guests an Altovita Service Fee which is 10% of the total Accommodation Charges. It allows Altovita to cover payment processing charges, cost of our customer services staff, listing editors and home curators.

Guests - Checking In & Contacting Hosts
How do I check in?

Once your booking is confirmed, you will receive the contact information of your host, allowing you to inform them about your arrival information and coordinate with them for a smooth check in. If you have trouble reaching your host, contact us by emailing info@altovita.com or via our online live chat support.

What if I am unable to get in touch with the host before or after my arrival at the property?

In the unlikely event that you are unable to reach your host before or after your arrival, you can inform our team on info@altovita.com or via our online chat. However, we would highly encourage you to proactively initiate contact with your host prior to your arrival to ensure a smooth check in.

How can I be sure that the stay will meet my expectations?

Our team comprises of highly quality, conscientious, well-travelled partners with a global mindset. Our aspiration is not only to meet but exceed your expectations of a memorable stay. To ensure highest and consistent quality, we only select properties which meet minimum four of our criteria, carefully review guest feedback and mediate in case of complaints. To make each stay with us truly unique and authentic, Altovita’s team of curators carefully selects a few exclusive local tips and sights the city has to offer for each listing.

What if I am not happy with my property after check in?

Our entire effort is to deliver authentic Altovita stays to our guests. Given the unparalleled extent of care we take toward this purpose, it is unlikely that you will not be satisfied with your chosen property. In the unlikely event that this should happen, please contact your hosts with your specific concerns and send your feedback to us by emailing info@altovita.com so that we can take it into account.

Hosts – Listing and Managing a Property
What are the benefits of listing my property on Altovita?

At Altovita, we believe that each high quality home has its unique appeal which can be effectively communicated with the help of bespoke listing and photography. To this end, we have worked very hard to build a community of creative hospitality talents, including interior designers, photographers, creative writers, travel journalists and bloggers. Our team understands the importance of highlighting the story and inspiration behind our hosts and accordingly we capture the essence of each of our listed property.

Altovita’s aspiration is to provide premium support to hosts who go above and beyond in architectural and interior design and offer an authentic story combined with gastronomical treats and personalised service. In addition, our home curators visit each of the pre-selected homes in person and conscientiously assess them against our eight listing criteria ranging from basic amenities to modern comfort and assign Altos awards to homes that excel in most, if not all, of the above criteria. Having an Alto award and being listed among top rental properties significantly improve your visibility and outreach to the global community of travellers.

How can I list my property on Altovita?

If you are a passionate host with a flair for hospitality and a taste for design, we invite you to sign up on Altovita under “List with us”. Alternatively, you can send us your information by emailing info@altovita.com. Listing your property on Altovita comes at no costs. Our home curator team will get back to you quickly.

What is the criteria for listing on Altovita?

We employ an extensive list of criteria based on eight well-thought-out categories including the location of the property, the amenities provided, the overall experience and level of comfort, the interior design and services offered. Based on the criteria that your property meets, our home curators will assign between one and three Altos to your property, with three Altos representing the highest quality.

Can I decide not to list after the inspection is complete?

We would urge you to schedule an inspection only if you are sure about listing your property on Altovita. Post inspection, if, for any reason, you choose to not list with us, you will have to follow the terms set out in the Host Agreement to cover our inspection costs.

What is the Host Agreement?

The Host Agreement is a legal agreement between Altovita and the Host, entered during the listing process. You can access the Host Agreement in your Altovita dashboard.

How will I manage my listing?

Once you sign up on Altovita, you will see your personal dashboard with all your listings. From here, you may edit all your listings individually and manage your calendar.

Can I simultaneously list on other platforms such as Airbnb or Booking.com?

Yes, you may simultaneously list on any other platforms.

Can I import/export calendars?

Yes, you can import as well as export your Altovita calendar into any other platforms that you may be working with. See the “Calendar” section in your Altovita Host Dashboard for detailed instructions.

How can I review my guest or provide feedback after check out?

We would encourage you to provide us with your valuable feedback by email (info@altovita.com) after every Altovita stay. We endeavour to collect feedback to ensure that both our hosts and our guests continue to have a memorable experience with Altovita. Your feedback plays a very important role in this.

What are the benefits of being a verified user?

As an Altovita Verified User, guests are more likely to book a stay in your property. To become a Verified User, log on to your profile, upload your photo and click on Verify ID.

Hosts – Pricing & Payments
How can I control the pricing for my Altovita listing?

Our team will ask you for your minimum and maximum expected price. Alternatively, you may directly input this information under “Minimum Price” and “Maximum Price” input fields under “Price Preferences” in your Altovita Host Dashboard. Once we know your price range, our team will use this range to generate the maximum rate for your property by customizing the pricing for each day based on demand.

How much service fee is charged to the hosts?

Altovita currently charges 6% Service Fee per booking to the hosts. A large part of this fee is passed on to our payment gateway partner and the remaining portion helps us cover our costs related to inspection and the listing process.

How long does Altovita take to pay the host?

We release payments to the hosts within ten working days from the date of check in, – please refer to the Host Agreement for details. Our payments are released in fixed batches; hence you will receive your payment within this stipulated period. The exact timing of payment may vary based on the country in which your account is located.

What is the payment currency?

Currently at Altovita, all payments are made in Euro since it is a globally recognized currency for Europe. We will be adding more payment currencies in due course

Can I set up a security deposit for my listings?

To attribute or modify a security deposit to your listing, log-on to your host account. Under listing details, enter the deposit amount in Euros.

How can I claim a security deposit?

You must notify us within 48 hours of your guests’ departure if damage has been caused to your property. If you do not notify us within 48 hours, we will assume that no damage has been caused by your guests. We will transfer the security deposit (or the relevant part of the security deposit) to you within 10 working days once we have verified the damages done and are satisfied that sums are properly due and payable to you in relation to damages to your accommodation other than fair wear and tear.

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