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How AltoVita Moved 150+ Employees to Dubai During a Time of Crisis

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By the Numbers

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About our Mission in the Middle East

About our Mission in the Middle East

Amid the humanitarian crisis due to the Ukraine-Russia war, a leading global search engine company turned to AltoVita to coordinate a large group move. The mission - to safely relocate 150+ employees and their families to Dubai, UAE with only a two weeks' notice. 

The Challenge

Managing a relocation of this size with such a short lead time came with numerous logistical and financial challenges which required all hands on deck from AltoVita. 

  • Payment Terms: Accommodation partners required upfront payment to allow check-in which was in conflict with the client's 60-day payment cycle. 
  • Banking Delays: Wire transfers in the UAE region typically take 4-5 days. With the majority of guests arriving over the weekend, this complicated things and made fast payments even more important. 
  • Consistent Quality: Ensuring a uniform guest experience was a top priority. The large number of properties required and the limited lead time made consistency in quality both critical and complex to achieve. 
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Enter AltoVita—a tech-driven accommodation solution with a global network of more than 7 million properties across 35,000 locations. AltoVita immediately deployed an internal dedicated team for the project which was available 24/7 in order to swiftly tackle these challenges and offer a smooth transition for the displaced employees. 

The AltoVita Solution

Thanks to AltoVita's strong presence in the Middle East region, a diverse portfolio of properties was available at scale. AltoCore, AltoVita's inventory platform, provides access to 505K+ units in the Middle East, including 115K+ in Dubai.

Our dedicated customer success team sourced more than 150 housing properties, ranging from luxury studios to spacious three-bedroom apartments, to meet the needs of employees and their families. A total of 6845 nights were booked. Stays ranged from just a few nights to over a year - an inherently complex request that was efficiently managed through AltoVita's smart technology and streamlined workflows. 

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Negotiated Rates & Payment Terms

AltoVita's dedicated hospitality growth team negotiated payment terms with approved and pre-vetted partners in the region and secured preferential rates and availability. Thanks to its purchasing power, stemming from consolidating spend across different corporate travel functions, AltoVita has managed to deliver an average of 28% in cost savings with negotiated rates.

To address the need for immediate payment, AltoVita: 

  • Deployed £1.5 million in advance payments to hospitality partners, resulting in seamless arrivals
  • Adopted online payment solutions, reducing processing time from several days to minutes

Consistent Quality for a Seamless Guest Experience

Thanks to AltoVita's AltoExcelence tiering system, the customer support team was able to filter and source only properties of the highest standards. This ensured that the quality of accommodations was consistent across all guests, leading to high satisfaction scores and minimal guest experience related incidents. The crisis-management team actively ensured seamless housing solutions, extending support even on weekends.  

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Proactive Solutions in Times of Crisis

Proactive Solutions in Times of Crisis

As a leading temporary accommodation tech provider, AltoVita empowers clients with timely business intelligence, sharinng key trends to proactively respond to the everchanging market landscape. For instance, AltoVita anticipated limited availability of large and pet-friendly units due to high demand from regional migration patterns, helping the client plan ahead. 

AltoVita has demonstrated unwavering commitment responding to the Ukraine crisis and has successfully delivered emergency accommodations, through tech-enabled solutions and deep regional expertise. 

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