AltoVita for Emergency Housing

A true sense of home for every resident you place

When a resident is displaced, how you respond defines their experience and your organisation's duty of care.

Our global network of fully furnished properties ensures that displaced residents and their family members - as well as any pets - have access to safe, secure and comfortable living spaces, no matter where they are. Our network of 10 million units across 35,000 locations ensures you can quickly relocate a family in need within 3 miles of your desired location.

Emergency response within minutes

Our response time is the fastest in the industry. With AltoVita, you can source and book temporary housing for displaced residents in just 15 minutes.

We ensure operational agility and responsiveness to housing teams and residents, providing tailored accommodation solutions that adapt to frequently evolving requirements.

Our team of experts, empowered by our tech-driven approach, guarantees a seamless sourcing and booking experience, and a high-touch approach to supplier management that secures the best rates and terms for every placement.

Emergency Decant (0–2 hours)

Overnight flooding. Fire damage. Urgent safeguarding. When a resident needs to move tonight, we respond within minutes with a shortlist of vetted, available properties matched to their specific needs: ground floor, pet-friendly, or wheelchair-accessible.

Planned Decant

Renovation programmes, damp and mould remediation, planned major works. We manage the full placement workflow, from property search and resident approval through to extensions and departure, across programmes of any size and duration.

Group Moves

We coordinate simultaneous decants for multiple households within a single programme, with a dedicated point of contact overseeing communications and logistics throughout.

Supporting a Housing Association's Emergency Housing Needs with Reliability & Speed

1st of October 2024

How AltoVita Moved 150+ Employees to Dubai During a Time of Crisis

1st of October 2024

Supporting HPE's Emergency Relocations in Kazakhstan Through A Strategic Partnership

1st of October 2024

Accommodation that works for every resident

Every placement starts with the resident. Accessibility and vulnerability requirements are captured upfront and treated as mandatory criteria. Whether we're finding a home for an elderly resident, a family with children, or someone with mental health needs, we match each person to the right type of accommodation.

From hotel rooms and serviced apartments to self-contained homes, we provide flexible housing solutions tailored to each situation. We can support specific requirements including ground-floor access, wet rooms, meal vouchers, and other essential adjustments.

A diversified portfolio of inclusive property options

Central or remote? Leverage our extensive global network of more than 10 million units, offering a wide array of accommodation options across 35,000 locations. The demand for accommodation is unpredictable. We understand that our clients require a specialised and tailored supply to meet the unique needs of their residents. By working with a diverse range of assets, we ensure these requirements are met while maintaining exceptional service to enhance resident experience.

Flexible cancellation policies & rental terms

We understand your needs can be volatile. That’s why we offer flexible rental terms and adaptable cancellation policies designed to support the unpredictable nature of emergency housing.

Real-time analytics and reporting

At AltoVita, we give you full visibility into programme performance, so you can make data-driven decisions and keep your housing team up to date. AltoInsights, our reporting dashboard, gives you access to placement data, spend, booking status, escalation management, top locations, sustainability metrics and more.

Social impact is at the core of our operations

We pride ourselves in taking social responsibility and sustainability seriously. We recognise the critical role housing plays in well-being and stability and support housing-related causes. Our goal is to give back to the communities we operate in and help create a positive social impact beyond our business.

To take meaningful steps towards a more sustainable future, we have partnered with Greenly to measure our carbon footprint and set Science Based Targets initiative (SBTi) approved targets for reduction. Find out more about our ESG initiatives.

How long does it take to make a booking?

We guarantee a response with a minimum of 3 suitable property options within 2 hours of receiving a complete emergency request. Our average booking turnaround for emergency cases is 10 minutes, thanks to our large network of 10 million units, coupled with our tech-driven approach.

That’s much faster than the industry standard of 24-48 hours. With AltoVita, you can secure a temporary property, literally before your residents have packed.

What type of accommodation options does AltoVita offer?

AltoVita offers a diverse type of corporate accommodation options:

Professionalised Private Apartment, Homes & Villas
Corporate Housing
Built to Rent
Co-living & Student Housing
Hotels & Aparthotels

We have fostered an inclusive inventory that is adaptable to any circumstances or client needs.

What is included in each property?

Our properties are fully furnished and ready to receive displaced homeowners and families. You can specify your requirements (e.g., laundry service, pet-friendly) in just a few clicks and we will instantly curate a list of properties accordingly.

What about special requirements, accessibility and pets?

We have a wide range of diverse and inclusive properties and can cater to any special requirements - be it accessible lodgings, pet-friendly or baby-friendly spaces. Simply specify your requirements and our team of experts will carefully source and book appropriate properties for you.

What about group moves?

If you’re relocating more than one claimant, our Group Booking feature provides a comprehensive solution for managing large group moves with speed and convenience. We understand that, in cases of emergency, every minute counts. You can select the number of units, unit types, and length of stay in one go, to avoid delays and ensure a tailored and seamless booking experience.

What is the Breezeway certification?

The Breezeway safety program educates hospitality professionals on how to implement proper safety protocols. Breezeway certified properties guarantee that guests are relocated to safe and high-quality rental properties that are compliant with the ever-evolving industry requirements.

Find out more about Breezeway.

What insurance does AltoVita provide?

We prioritise security and protection to provide our clients with peace of mind. We offer comprehensive insurance on all bookings to safeguard guests.

Our insurance coverage includes:

Personal Property Protection – theft, mysterious disappearance, and full replacement costs.
Accidental Damage Protection – unit damage including furniture, walls, countertops and pet-related incidents.
Global Liability Protection – claims related to personal accidents or property damage occurring on-site.

Additional Benefits:

Covers belongings inside and outside the property - e.g. valuable items such as jewelry and electronics (subject to policy limits).
Hassle-free claims process – All claims must be reported within 7 days of guest departure, with supporting documentation submitted within 90 days.

What kind of customer support does AltoVita offer?

We have a dedicated in-house support team ready to assist you 24/7/365, via phone, email or WhatsApp.

How are escalations handled?

Escalations are tracked and shared transparently in our platform within our escalation tool.

Structured reporting is a key component of our approach, providing clients with clear insights into performance and issue resolution. Our comprehensive escalation and resolution protocols ensure that all concerns are handled quickly and effectively. AltoVita employs a tiered escalation system, prioritising issues based on severity to meet the required resolution timeframes.

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Temporary Housing For Displaced Residents

Delivered with speed, care & 24/7 support.

A true sense of home for every resident you place

Emergency response within minutes

Three types of placement. One platform.

Committed to Excellence
Certified by Industry Leaders

Our Success Stories

Supporting a Housing Association's Emergency Housing Needs with Reliability & Speed

How AltoVita Moved 150+ Employees to Dubai During a Time of Crisis

Supporting HPE's Emergency Relocations in Kazakhstan Through A Strategic Partnership

Why AltoVita?