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Safe & Comfortable Stays for Emergency Housing, Insurance & Housing Associations

We’re here in case of an emergency!

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Temporary Homes for Displaced Families in Need

Our global network of fully furnished properties ensures that displaced family members - as well as any pets - have access to safe, secure and comfortable living spaces, no matter where they are. Our network of 7 million properties across 35,000 locations ensures  you can quickly relocate a family in need within 3 miles of your desired location.

We follow a high-touch management approach when working with property suppliers to secure the best rates and terms for our emergency housing clients.

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Emergency Response within Minutes

Our response time is the fastest in the industry. With AltoVita, you can relocate displaced homeowners in just 15 minutes. 

We ensure operational agility and responsiveness to policyholders and adjusters, providing tailored accommodation solutions that adapt to frequently evolving requirements. Our team of experts, empowered by our tech-driven approach will guarantee that you get a seamless sourcing and booking experience.

Here to support you. Anytime.

Receive 24/7 support from our dedicated emergency response team.

We’re here to ensure that any issues or inquiries are promptly addressed, day or night. On top of that, our clients and their residents receive timely updates on all developments, while our escalation dashboard allows for retrospective reviews to ensure continuous service enhancements and proactive problem-solving.

 

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Committed to Excellence
Certified by Industry Leaders

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Why AltoVita?

We only work with properties that have undergone rigorous vetting to meet high quality standards. Our unique four-tier quality control process ensures that you get access to a  meticulously curated assortment of options. Benefit from access to Breezeway certified properties and our unique quality and compliance tiering system.

We understand your needs can be volatile. That’s why we offer flexible rental terms and adaptable cancellation policies designed to support the unpredictable nature of emergency housing.

Central or remote? Leverage our extensive global network of more than 7 million properties, offering a wide array of accommodation options across 35,000 locations. The demand for accommodation is unpredictable. We understand that our clients require a specialised and tailored supply to meet the unique needs of their residents. By working with a diverse range of assets, we ensure these requirements are met while maintaining exceptional service to enhance resident experience.

AltoInsights, our reporting dashboard gives you access to data on spend, booking status, incident management, top locations, sustainability metrics and more. At Altovita, we give you full visibility into contract performance, enabling proactive enhancements and data-driven decisions. Easily track our data analytics to keep your stakeholders and clients up to date.

We pride ourselves in taking social responsibility and sustainability seriously. We recognise the critical role housing plays in well-being and stability and support housing-related causes. Our goal is to give back to the communities we operate in and help create a positive social impact beyond our business.

To take meaningful steps towards a more sustainable future, we have partnered with Greenly to measure our carbon footprint and set Science Based Targets initiative (SBTi) approved targets for reduction. Find out more about our ESG initiatives.

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FAQs

Fifteen minutes!

Our large network of 7 million properties, coupled with our tech-driven approach and our expert team that is always on-hand guarantees that you can make a booking in minutes! That’s much faster than the industry standard of 24-48 hours. With AltoVita, you can secure a temporary property, literally before your residents have packed.

AltoVita offers a diverse type of corporate accommodation options:

  • Professionalised Private Apartment, Homes & Villas
  • Corporate Housing 
  • Built to Rent
  • Co-living & Student Housing 
  • Hotels & Aparthotels

We have fostered an inclusive inventory that is adaptable to any circumstances or client needs.

Our properties are fully furnished and ready to receive displaced homeowners and families. You can specify your requirements (e.g., laundry service, pet-friendly) in just a few clicks and we will instantly curate a list of properties accordingly. 

We have a wide range of diverse and inclusive properties and can cater to any special requirements - be it accessible lodgings, pet-friendly or baby-friendly spaces. Simply specify your requirements and our team of experts will carefully source and book appropriate properties for you.

If you’re relocating more than one claimant, our Group Booking feature provides a comprehensive solution for managing large group moves with speed and convenience. We understand that, in cases of emergency, every minute counts. You can select the number of units, unit types, and length of stay in one go, to avoid delays and ensure a tailored and seamless booking experience. 

AltoVita’s Four-Tier Quality Control Process consists of:

  1. Supplier Vetting: Financial stability, safety compliance, and operational readiness are assessed before onboarding.
  2. Property Vetting: Ensuring suitability, accessibility and appropriate amenities.
  3. Pre-Arrival Inspections: Properties undergo virtual and where possible, physical inspections. 
  4. Ongoing Performance Reviews: Continuous supplier audits.

The Breezeway safety program educates hospitality professionals on how to implement proper safety protocols. Breezeway certified properties guarantee that guests are relocated to safe and high-quality rental properties that are compliant with the ever-evolving industry requirements.

Find out more about Breezeway.

We prioritise security and protection to provide our clients with peace of mind. We offer comprehensive insurance on all bookings to safeguard guests. 


Our insurance coverage includes:

  • Personal Property Protection – theft, mysterious disappearance, and full replacement costs.
  • Accidental Damage Protection – unit damage including furniture, walls, countertops and pet-related incidents.
  • Global Liability Protection – claims related to personal accidents or property damage occurring on-site.

Additional Benefits:

  • Covers belongings inside and outside the property - e.g. valuable items such as jewelry and electronics (subject to policy limits).
  • Hassle-free claims process – All claims must be reported within 7 days of guest departure, with supporting documentation submitted within 90 days.

We have a dedicated support team ready to assist you 24/7, via phone, email or WhatsApp. 

Escalations are tracked and shared transparently in our platform within our escalation tool.

Structured reporting is a key component of our approach, providing clients with clear insights into performance and issue resolution. Our comprehensive escalation and resolution protocols ensure that all concerns are handled quickly and effectively. AltoVita employs a tiered escalation system, prioritising issues based on severity to meet the required resolution timeframes.

Visit our blog

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Our blog section provides our readers with a wide range of topics from Global Mobility and Business Travel news and trends, to our employee spotlight series. Get to know what drives AltoVita and the trends that are shaping our Corporate Accommodation Platform. 

Business Travel

27th of March 2025

Bleisure Travel Explained: Meaning, Benefits & Business Impact

Product Updates

13th of March 2025

Guest Ranking Options: Enhancing Booking Flexibility & Efficiency

News 

11th of March 2025

AltoVita’s Commitment to Sustainability and Social Impact