On Friday 27 June, during our 5th Smart, Safe and Sustainable Summit, AltoVita proudly unveiled its game-changing Guest Experience app - AltoStay.
Taking over the ODEON Luxe in Leicester Square, our Product team delivered a dynamic live demo that was met with applause and enthusiasm from the audience.
What Is AltoStay?
AltoStay is a mobile app for travelling or relocating employees, designed to streamline the accommodation experience and boost employee satisfaction. From real-time information and push notifications to extension requests, AltoStay empowers users with full control of their stay, minimising back-and-forth communication and reducing friction throughout the guest journey.
How was AltoStay Created?
The idea for AltoStay was born during our Design Thinking Week in April, where our Product team partnered with clients to co-create meaningful, impactful solutions. Drawing from real-world challenges shared by travel and mobility leaders, the team identified several recurring pain points regarding the guest arrival and employee experience.
- Lack of proactive communication: Managers pinpointed on the lack of a proactive communication from relocation and travel companies when it comes to guest check-in
- Poor arrival experience: This lack of proactive communication puts the burden on the employee to figure out the details and often ends up in a poor check-in experience. Guests often sift through emails and messages to find accommodation details, leading to last minute stress and confusion.
- Unclear support channels: Employees often don’t know whether to contact the host, corporate team, or RMC, leading to confusion and delays, which is especially important when emergencies or maintenance issues arise.
- Unfamiliar with area: Employees arriving at a new, unfamiliar area might often have a poor experience settling in due to a lack of essential local knowledge.
- Inconsistent digital experience: Some platforms are clunky with limited local information and poor functionality.
These pain points were also highlighted by panelists and delegates during our 5th Annual Smart, Safe and Sustainable Summit, further validating the market’s demand for an app like AltoStay.
What Are AltoStay's Key Features?
These insights served as the foundation for the creation of AltoStay, a mobile app integrated with AltoVita’s ecosystem via API. Available for download exclusively to confirmed guests, AltoStay provides secure access to all the information they need for a smooth and stress-free stay, all in just a few taps.
AltoStay’s key features include:
- Secure Guest Login
- Booking Details on the Go
- Real-Time Alerts
- Essential Services Information
- Direct Access to a dedicated Guest Experience Manager
- 24/7/365 Support across various channels (whatsapp, phone, email & in-app live chat)
- Guest feedback about stay
- Checkout information
To showcase AltoStay’s impact in real-world scenarios, our Product team presented two compelling use cases.
Use Case #1: A Smooth Arrival & Check-in Experience
An employee preparing to travel needs key accommodation details, such as the address and check-in time. With AltoStay, they can simply open the app, select the right trip and instantly find all the information they need.
On the day of travel, the guest receives a push notification with check-in instructions. For contactless check-in properties, this includes photos of the lockbox location and a secure access code. WiFi credentials are also shared via the app, so guests can connect with a single tap.
Use Case #2: Special Requests: Guest Support with a Human Touch
Now settled, the guest learns that their partner and small baby will soon join them for a few days. They need to arrange for a cot and high chair. Within AltoStay, they select their preferred method of contact and easily connect with customer support. Their dedicated Guest Experience Manager can arrange everything promptly, ensuring a smooth, stress-free visit.
What Are AltoStay's Benefits for our Ecosystem?
AltoStay is designed to deliver measurable value for both employees and travel and mobility managers. By directly addressing the industry's most common challenges, the app ensures:
- Reduced Operational Load: Guests can access property details, check-in instructions, Wi-Fi info, and emergency contacts directly in the app minimising repetitive queries to your team.
- Enhanced Duty of Care: Real-time access to local safety features, emergency information, and direct support from a dedicated Guest Experience Manager ensures guests are always looked after, even during disruptions.
- Guest Satisfaction & Retention: A smooth, well-informed stay leads to fewer complaints, better feedback, and stronger trust in your service offering.
- 24/7 Smart Support: Guests can submit non-urgent support requests or reach out directly via app-integrated channels (e.g., WhatsApp), reducing pressure on your service team.
- Transparency & Oversight: You know your guests are fully informed, guided, and supported without needing to micro-manage the stay.
- Strengthened Client Perception: A white-glove digital experience elevates the brand perception for both the RMC and corporate clients, showing your commitment to innovation and care.
Watch the full reveal of AltoStay from the Smart, Safe & Sustainable Summit below.
