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Scaling Smart: Streamlining Corporate Accommodation Across the Middle East

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By the Numbers

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About-1

About our Client

A leading consulting firm, operating across more than 150 countries (the “Client”), appointed AltoVita as its corporate accommodation partner for extended-stay in the Middle East. The goal was to consolidate fragmented operations, reduce costs, improve sustainability practices and elevate the employee experience across a high-volume, complex accommodation programme.

The Challenge

 

AltoVita’s partnership with the Client began in the UK following a successful RFP win in April 2023. After a collaborative onboarding process, the programme officially went live in September 2023, marking the beginning of a strategic initiative to modernise the company’s approach to temporary accommodation.

Building on this success, AltoVita was introduced to the client’s Middle East counterpart in March 2024, with operations officially kicking off in January 2025. This expansion aligned with the Client’s broader global strategy to streamline operations and bring greater consistency, efficiency, and data transparency to their accommodation programme.

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The Client historically faced a number of operational and logistical challenges in managing their temporary accommodation programme. The annual RFP process was time-consuming, especially given the large network of over 90 partners, each with different workflows and requirements. Their reliance on hotels and reward programmes limited flexibility and diversification for employees staying longer for projects. Manual booking processes added inefficiencies, while local invoicing complexities, including varying credit terms and invoice formats, created administrative burdens. Additionally, data was fragmented across multiple sources, making it difficult to gain a clear, consistent view of performance and spend.

The AltoVita Solution

Enter AltoVita—a tech-driven accommodation solution that helps travel and mobility managers streamline their accommodation programme. AltoVita deployed a dedicated team from Customer Success, Supply Chain, Account Management all the way to Product, Design, Engineering and Finance to work alongside our client’s Global Mobility & Business Travel functions - curating a list of preferred properties and streamlining the accommodation programme.The programme has already delivered strong results in just 7 months. With 651 bookings and a total of 17,220 nights booked, the average length of stay is 29 nights while maintaining 99% employee satisfaction, highlighting the success of the partnership in balancing both value and experience. 

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In-Person Property Tours Together with the Client to Curate a Preferred Partners List

Our client’s key markets include Dubai, Abu Dhabi, Riyadh, Jeddah and Doha. To ensure a consistent standard of accommodation across these diverse locations, AltoVita’s Hospitality Growth Manager coordinated in-person property tours with Sales Directors, GSOs & Client Account Managers from Marriott, Hilton, Accor, IHG, Rotana and RHG. 

Together, they reviewed a selection from AltoVita’s global inventory of pre-vetted properties. Following the tours, a preferred inventory list was finalised and set up on AltoVita’s platform, forming the foundation of the company’s global accommodation programme.

Diversified Supply Chain Strategy to Drive Cost Efficiency

As part of the Client’s cost optimisation strategy, AltoVita identified significant savings opportunities by shifting from traditional hotels to serviced apartments and residential compounds, particularly in high-cost locations like Riyadh. To ensure consistent quality control and compliance, AltoVita conducted in-person site visits across Riyadh and Dubai, validating property standards and enabling the Client to confidently expand their supply chain. This shift not only unlocked cost savings but also improved operational efficiency and employee satisfaction.

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Supply Chain Expansion to Strategically Combine Loyalty Benefits with Cost Savings

As part of the client’s supply diversification strategy, AltoVita helped reduce reliance on Marriott properties for long-stay bookings, often selected for loyalty points rather than value. While Marriott remains a top provider, bookings were strategically shifted to Accor and IHG in key hubs like Riyadh and Dubai, with comparable quality at lower rates. For Marriott properties, employees still retain Bonvoy points when booking via AltoVita, thereby strategically combining loyalty benefits with cost savings.

AltoVita secured three additional project agreements with Marriott brands and expanded into new markets, including Jordan. By consolidating the management of 90+ suppliers, streamlining the booking process, and integrating tailored technology solutions, the Client unlocked stronger governance, improved rates, and freed up internal resources to focus on employee experience.

 

Leveraging Real-Time Data to Drive Visibility and Smarter Decisions

Before partnering with AltoVita, the Client lacked a unified reporting system, making it challenging to gain transparency across its network of 90+ supply partners. With AltoInsights, the client now benefits from a single source of truth, providing real-time visibility into spend, booking behaviour, and average daily rates across all regions. The platform’s EcoStats feature adds an additional layer of transparency by measuring the environmental impact of each booking, supporting the client’s ESG goals. This enhanced data clarity has empowered the team to move from reactive to strategic decision-making, ensuring every choice is backed by transparent, auditable insights.

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Centralised Local Billing Entities in UAE and KSA to Deliver Even Greater Measurable Cost Savings

To support regional compliance and streamline financial operations, AltoVita established centralised local billing entities in both KSA and UAE. This setup enables full alignment with local tax regulations and invoicing requirements, simplifying what was previously a fragmented process. Through consolidated invoicing, the Client benefits from greater billing transparency, reduced administrative burden, and faster reconciliation, ensuring a seamless, compliant, and scalable approach to managing accommodation spend in the Middle East.

 

Tailored Technology Customisation and Integration to Align with the Client's Programme

AltoVita’s technology is built with personalisation at its core, tailored to meet each client’s specific operational needs. For this client, this includes:

  • The rollout of AltoCurate, a high-touch solution offering fully vetted, curated accommodation options with an approval layer

  • AltoSearch, a self-serve platform that enables employees to search and book pre-approved inventory within policy
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In addition to these solutions, the programme benefits from extensive customisations, reflecting the close collaboration between AltoVita’s Product team and the client. These include Single Sign-On (SSO), multiple custom fields on the housing request form, customised reporting fields, and customised system notifications (currently in progress). API integrations with Workday are already in place, with Coupa integration underway to support local invoicing.

Once final customisations are complete, these solutions will further streamline the booking process, reduce manual input, minimise errors, and enable greater autonomy for both bookers and approvers. With full tech integration underway, the firm’s accommodation programme will benefit from increased efficiency, scalability, and control.

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