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Optimising Extended Stay Programmes for a US Tech Firm in Dublin

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By the Numbers

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About our Client

Our client is an American software company that has redefined customer communications by blending AI-driven automation with human-centric support. Founded in 2011, it is headquartered in San Francisco and employs over 1,000 people. Its primary AI R&D hub operates out of Dublin where a significant portion of its engineering talent is based. The company also maintains a global presence with additional offices in Chicago, Sydney and London. 

The Challenge

Our client faced the complexity of managing cash allowances and lump sum policies for employees travelling on projects, often leaving individuals to source and book accommodation on their own. This was particularly challenging in high-demand markets such as Dublin, the company’s primary R&D hub, where employees from multiple global offices frequently traveled. With limited housing supply and rising costs, finding safe, high-quality accommodation within budget proved difficult. To ensure safe, high-quality, and vetted accommodation for its employees while maintaining cost control, the organisation needed a strategic partner capable of managing its accommodation programme with both scale and care.

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The AltoVita Solution

Enter AltoVita, a tech-driven accommodation solution that helps travel and mobility managers streamline their accommodation programme. With a diverse portfolio of pre-vetted properties across 35,000+ locations, AltoVita’s customer success team curated a shortlist of safe, high-quality accommodation options aligned with company policy, within a day. Once employees made their selection, AltoVita managed the entire process - from booking and invoicing to check-in - ensuring a seamless transition. Dedicated support extended beyond arrival, with follow-up checks, assistance with extension requests, and guidance through the check-out process. By combining a tech-driven platform with a human-centric approach, AltoVita delivered both operational efficiency and peace of mind for the client and its employees.

Curating Trusted, High-Quality Stays

AltoVita currently offers over 24,000 units across 200 multi-unit properties in Dublin. This makes it easier for our team to swiftly source accommodation options that allow employees traveling together to stay in the same property. This helps foster a sense of community, while also making commuting more convenient. Popular choices for our client include modern serviced apartment blocks such as Adoor and Skandic.

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AltoVita's Four-Tier Vetting Process

What sets AltoVita apart is its rigorous four-tier quality control process, applied to every single unit on the platform:

  1. Partner Vetting: Rigorous checks to confirm communication standards, operational capacity, and adherence to our operational KPIs. 
  2. Property Vetting: Unit-level audits covering imagery, location, corporate comfort (e.g., reliable Wi-Fi, workspaces), and safety features. 
  3. Pre-Arrival Inspection: A 24-hour inspection before check-in verifies cleanliness, functionality, and safety, with time-stamped photos or videos shared for assurance of hotel-like quality
  4. Continuous Performance Review: Ongoing monitoring through guest feedback, client input, and Customer Success Team reviews. 

Through this end-to-end approach, AltoVita mitigates risk, ensures legal compliance, and guarantees a high-quality experience for every guest.

Delivering Measurable Outcomes

The programme is ongoing, but over the past year, the client has seen significant improvements and has highlighted that AltoVita addressed all previous pain points. AltoVita has facilitated 30 bookings and 13 extensions, with a 70% conversion rate and nearly 1,000 total nights booked. An average stay of 32 days and a focus on serviced apartments have made the programme more efficient and cost-effective. Thanks to AltoVita’s negotiated rates, we have delivered properties at 10% below budget, saving the client thousands of pounds. Equally important is operational excellence and a seamless employee experience, reflected in zero escalation incidents over the past 12 months. The client’s satisfaction is further demonstrated by the rapid programme growth, with spend increasing 500% year-on-year.

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Building on the success of the current programme, the client is planning a larger group relocation of 20+ employees to San Francisco, driven by the growth of its AI product line. AltoVita will continue to provide seamless, high-quality accommodation solutions, ensuring operational efficiency, cost control, and an exceptional employee experience as the company scales its global operations.

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