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From an Unmanaged to a Managed Programme for a Global Investment Company

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By the Numbers

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About our Client

Our client is a global investment management firm with a mission to deliver high-quality returns for its clients, by leveraging advanced technology and automated trading systems. Headquartered in New York City, the organisation operates additional offices in major financial hubs including London, Singapore, Dubai, Paris and Hong Kong and employs over 1,700 professionals worldwide.

The Challenge

 

When the client approached AltoVita, they were early in developing a formal Global Mobility programme. Previously, employees received a lump-sum payment and arranged their own moves, with temporary accommodation being the biggest pain point. Left on their own, employees found it challenging to secure good-quality temporary accommodation for the required period (one month) at their new location.

 

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Amid significant global growth, the newly appointed Global Mobility Manager aimed to look strategically at the programme and re-invent their policy. With temporary accommodation becoming one of the core elements of the relocation policy, the firm needed a new strategic, global and exclusive partner to manage the accommodation programme. 

Ensuring consistent, high-quality accommodation across multiple locations became a top priority. Data transparency and performance metrics were essential to support decision-making. Additionally, sustainability played a key role in shaping their relocation strategy, as the company sought partners who could help meet their environment goals without compromising on employee experience. 

 

The AltoVita Solution

Enter AltoVita—a tech-driven accommodation solution that helps travel and mobility managers streamline their accommodation programme. As the client's exclusive global partner, AltoVita deployed a dedicated team to work alongside our client’s Global Mobility function - curating a list of preferred properties and streamlining the accommodation programme.The programme is still underway, but it has already delivered strong results in under a year. With 223 bookings and a total of 6,330 nights booked, the partnership has achieved an outstanding 95% conversion rate, demonstrating exceptional efficiency and alignment with employee needs. Thanks to AltoVita’s negotiated rates, costs have stayed 11% below budget, while maintaining 100% employee satisfaction, highlighting the success of the partnership in balancing both value and experience. 

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Maximising Value Through an Exclusive Partnership

As AltoVita’s exclusive global partner, the client enjoys a streamlined and consistent approach to managing corporate accommodation across all locations. Through joint property visits, strategic account management, and direct access to negotiated rates, the client benefits from a unified and highly efficient programme that reduces complexity and ensures quality at every step. Combined with product customisations and a consistent employee experience worldwide, this exclusive relationship allows the firm to confidently scale its mobility programme while maintaining both operational efficiency and employee satisfaction.

Collaborative Site Visits to Curate a Preferred Partners List

Our client’s key markets include New York, Montreal, London, Geneva, Paris, Dubai, Bangalore, Singapore and Hong Kong. To ensure a consistent standard of accommodation across these diverse locations, AltoVita coordinated in-person property tours with the firm’s Global Mobility Manager. Together, they reviewed a selection from AltoVita’s global inventory of pre-vetted properties. Following the tours, a preferred inventory list with negotiated rates were finalised and systematically stored on AltoVita’s platform, forming the foundation of the company’s global accommodation programme.

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Driving Efficiency for Global HR Teams Through Training and Automation

To ensure a smooth rollout of the new accommodation programme, AltoVita delivered comprehensive training sessions for the firm’s HR team members across EMEA, APAC, and the Americas. These sessions enabled team members to confidently navigate the AltoCurate platform, resulting in a complete shift towards automated booking requests. Feedback from the client’s HR teams has been overwhelmingly positive, with many highlighting the platform’s intuitive design and ease of use.  AltoVita’s Customer Success Managers were also praised for their high-touch service, marked by responsiveness and a proactive approach to resolving issues quickly and efficiently.

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Data-Driven Insights for Confident Decision-Making

With AltoInsights’s real-time reporting and dynamic dashboards, the client gained complete visibility into key metrics such as total spend, booking trends, and average daily rates across regions. Additionally, the EcoStats feature offered detailed insights into the environmental impact of accommodation choices, supporting our client’s commitment to sustainability. By transforming complex data into actionable insights, AltoVita empowered the team to make informed decisions and optimize strategies across their corporate accommodation program.

 

Looking Ahead: Scaling with Service Excellence

Looking ahead, the focus remains on scaling the programme while maintaining the highest standards of service excellence. With dedicated Customer Success Managers, a curated list of preferred inventory, and exclusive strategic partnership status, AltoVita continues to deliver a seamless experience for our client’s employees worldwide. As the programme grows, so does our shared commitment to innovation, efficiency, and employee satisfaction. Together, we're setting a new benchmark for modern, data-driven mobility.

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